Trust Your Contact Center Call Recording Storage To The Experts

Secure, Scalable, & Compliant Managed Storage

You record calls to protect your business — but are you storing them in a way that protects you from audits, lawsuits, and data breaches?

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Your All-In-One Archiving Solution

Globally Compliant

PII, PCI Compliance

Geographic Processing and Data Residency

Storage & Retrieval

Secure, Scalable Storage

Advanced Encryption

Quick Retrieval & Compliance

Vendor Agnostic

Seamless Integration

Flexible Solutions

Cross Platform Compatibility

Interaction Analytics / Artificial Intelligence (AI)

Sentiment Analysis

Key Phrase Search Capabilities

Summarization

Topic Detection

Managed Service

Expert Managed Services

Seamless Implementation

Customized Training

Configurable Retention Periods

Trusted by the world’s leading organizations

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Why MediaVault?

Secure, Scalable, and Vendor-Agnostic Archiving Solutions

MediaVault is a secure, cloud-based platform designed to archive, retrieve, and review call recordings, emails, and chats. Scalable to meet the needs of both small businesses and global enterprises, it offers flexibility and robust features for managing customer interactions.

Ideal For Clients With:

High-Volume Communication

Perfect for companies handling large volumes of calls, emails, chats, screen recordings, documents, SMS and more.

Proactive Interaction Analysis

Focus on using proactive interaction analytics to assist with continuous improvement of customer experience.

Streamlined Archiving & Compliance

Supports efficient data management while meeting regulatory standards.

Flexible, Vendor-Agnostic Solutions

Tailored to businesses needing scalable and adaptable technology.

Global Compliance Needs

Ideal for clients requiring data hosting in specific compliant countries, such as Canada, Europe and Japan.

Customer Interaction Storage Reporting

KEY FEATURES

Customer Interaction Storage

Advanced Search & Retrieval: Filter, flag, and access call recordings with ease.

Comprehensive Audit Trails: Track who accessed recordings and through which channel.

Flexible Export Options: Download individual or bulk recordings or export to an SFTP drive.

Artificial Intelligence: Leverage AI-driven analysis to unlock insights.

Transcription & Redaction Services

Speech-to-Text Capabilities: Quickly search and analyze transcripts.

Compliance-Ready Redaction: Protect sensitive data (PCI/PII) with automatic redaction.

Phrase Detection: Auto-detect key terms for deeper analysis.

Quality Management Services

Agent Evaluation Tools: Create scorecards, assign point values, and auto-generate scores.

Training & Performance Insights: Enhance customer service quality with dynamic feedback tools.

Why Choose Us?

Pain-Free Flexibility

Vendor Agnostic: Compatible with all major platforms—no lock-ins.

Month-to-Month Contracts: Freedom to leave anytime, with no long-term commitment.

Cost-Effective: Pay only for storage and retrieval, without hidden fees.

Seamless Transition: Download your data easily if you decide to leave.

Regulatory Compliance & Insights

Meet industry regulations with robust security and encryption.

Gain actionable insights through transcription and sentiment analysis.

Unmatched Transparency

Comprehensive audit logs prove who accessed recordings and when.

Ideal for quality assurance and accountability.

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Why Enterprise-Grade Storage?

Unlike competitors using consumer-grade storage (e.g., OneDrive, Google Drive), MediaVault leverages robust solutions to ensure security, speed, and scalability.

Our Primary Storage

Microsoft Azure or Amazon S3 for reliable, scalable and speed.

Custom Storage Options Available

Store in your own data center for localized control (at reduced redundancy).

Pricing

MediaVault Plus offers a straightforward pricing model based on storage needs, with unlimited users included at each tier.

We charge based on the number of calls, and can store calls in the Stereo or Mono format you prefer.

Up to 250GB

$180/month

System set up and configuration

User set up and configuration

Quality Management set up

Administrator and user training

Documentation on the product and configurations

Unlimited Users

250GB - 500GB

$360/month

System set up and configuration

User set up and configuration

Quality Management set up

Administrator and user training

Documentation on the product and configurations

Unlimited Users

500GB - 750GB

$540/month

System set up and configuration

User set up and configuration

Quality Management set up

Administrator and user training

Documentation on the product and configurations

Unlimited Users

750GB - 1TB

$612/month

System set up and configuration

User set up and configuration

Quality Management set up

Administrator and user training

Documentation on the product and configurations

Unlimited Users

> 1TB

$612/month

for 1 TB + $190 each additional TB

System set up and configuration

User set up and configuration

Quality Management set up

Administrator and user training

Documentation on the product and configurations

Unlimited Users

Implementation services are included, covering system setup, user configuration, quality management setup, training, and documentation.

No Contracts, Cancel at Anytime

Testimonials

“I have found the MediaVault team to be responsive and positive no matter what we throw their way.  The tool has been as advertised, and we have gotten training and information satisfying our requests throughout.  Overall, the assistance provided has minimized the complication of delivery of call recording capabilities to our enterprise.” - John

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Blog

Media Vault - Unlock the Value of Every Conversation with Smart Call Recording Storage

Unlock the Value of Every Conversation with Smart Call Recording Storage

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